Order fulfillment and Refunds

   Orders are typically orders are processed and shipped within 48 Hours. We ship via USPS. Due to covid-19 please allow extra shipping time. Some items may be on a presale basis with an estimated date that we will receive the item from the vendor and begin fulfilling the order. We will make every effort to contact you about any delays beyond our control on items on presale or out of stock.

Order Cancellation

You may cancel an order at anytime prior to shipping. Once the item has shipped you will have to ship it back at your own expense and start a product return. Custom orders are non cancellable.

 Returns must be in original condition, unworn/unused with original tags and labels. Your return item(s) will be inspected upon arrival before your refund is processed.

All items returned will be inspected upon arrival and will be declined for one of the following reasons:

• Return is outside of the return policy
• Item appears worn, washed or used
• Item is non-returnable (customized, final sale, etc.)
• Sanitary lining has been removed from an undergarment
• Item was damaged after delivery
• Item is altered
• Item is returned with holes
• Item is stained (dirt, makeup, food, etc.)
• Item is returned without attached tags, manufacturer's tags and/or any accompanying materials that were originally included when the item was received
  

It can take up to 10 business days for us to receive and process your return. Once processed, your refund can take up to 2-7 business days to reflect on your account statement. You will receive a confirmation email once this is completed.

Please Note: Manufacturer Direct items have a specific return policy that must be followed. To learn more about how to return these items please send us an email.

     Original shipping charges are not included in the refunded price. To receive a return label you will need to follow the steps outlined above. For use of this label, we'll deduct $9.99 from the credit you'll be receiving to cover return shipping costs. If the return is our fault, we'll cover this charge.

• If items are returned after our 30 day return policy, we will not be able to accept your return and will donate your merchandise to a charity of our choice. A refund will not be credited to your account.
• Customized items are final sale and cannot be returned. If a customized item is returned, we will not be able to accept the return and will donate your merchandise to a charity of our choice.  
• WE ARE NOT RESPONSIBLE FOR THE ACCEPTANCE, SAFEKEEPING AND/ OR RETURN OF ANY ITEMS THAT YOU SHIP TO US IN ERROR (I.E., ITEMS THAT WERE NOT PURCHASED ON OUR SITE) ("ERRONEOUS RETURN").  If we nevertheless receive and accept an Erroneous Return, we may require, in our sole discretion, that you pay a reasonable processing and shipping fee in order to cover the costs of shipping the Erroneous Return ("Return Fee") back to you. Once received, we will use commercially reasonable efforts to notify you and hold the Erroneous Return for a reasonable period of time not to exceed 30 days. If we are unable to contact you or we do not receive payment of the Return Fee, if any, during that time, we may destroy the Erroneous Return or donate it to a charity of our choice.  
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Shipping Limitations. When an order is placed, it will be shipping to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this Web Site. All purchases from this Web Site are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from this Web Site pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.